Professional Profile

As a seasoned service delivery and operations executive with over 30 years of experience, I’ve consistently driven growth, led teams, and delivered exceptional results. My expertise lies in operations, service revenue generation, customer management, strategic planning, technology implementation, and partnership development.

 

I have held positions in small privately-owned business as well as large public corporations. In addition, I have experienced business transformations in these organizations into private equity ownership. My leadership positions have included: Vice President of Extend Services & Logistics, Vice President of Service, Director of Business Development, Director of Support Services and Director of Payment Systems.

My professional skills include:

• Leading and motivating cross-functional teams

• Strategic selling of maintenance services

• Development of recurring revenue streams with maintenance

• Large account planning management

• Development and marketing of services portfolio

• Strategic thinking and business strategy development

• Service level design, measurement and improvement

• Personnel management to include: interviewing, hiring, performance appraisal, skills development, and teambuilding

• Business process design and implementation

• Budgeting, forecasting and P & L management

• Vendor management, contract renewal and negotiation

• Public speaking, training, and the presentation of complex topics to Executives and non-technical personnel

• Evaluation, selection and implementation of enterprise software

• Payment Card Industry (PCI) Council certified professional

• Extensive retail technology and point of sale (POS) experience